Delivery of products purchased on www.energiapura.info takes place on average within 5 working days from the order in Italy, Europe and non-EU countries. The products will in any case be delivered within 30 days according to the terms of the law.
CONFSPORT S.R.L. ships throughout Italy with the following exceptions: Minor Islands, disadvantaged locations and minor Islands.
Shipments abroad are foreseen for the following countries: France; Germany, Spain (except Canary Islands, Ceuta and Melilla); Austria; Belgium; Denmark; Finland; Ireland; Luxembourg; Holland; England (for shipments to the UK, the customs fees decided by the state are the responsibility of the buyer); Bulgaria; Czech Republic; Poland; Romania; Slovak Republic; Slovenia; Hungary; Greece; Poland; Croatia (except provinces WU and WV); Portugal (except Azores and Madeira); Estonia; Lithuania; Latvia; Sweden, Swiss, Australia, New Zeland, Canada, United States (for EXTRA CEE shipments the customs fees decided by the state are the responsibility of the buyer).
Delivery times may be delayed in the event of holidays; the carriers do not deliver on 25/12, 26/12, 01/01 and on weekends.
For orders placed by credit card and orders directed to countries outside the European community, the normal shipping times must be added one working day for normal controls and administrative procedures.
For orders placed by bank transfer, shipping times will be calculated starting from the confirmation of payment.
Returns & Withdrawal
Disclosure Right of withdrawal and return
Right of withdrawal
You have the right to withdraw from the contract, without giving reasons, within 7 days, as provided for by articles 52 and following of the consumer code, since when you or a third party appointed by you (i) has received the product or (ii) in the case of the purchase of multiple products delivered separately with a single order, has received the last product.
To exercise the right of withdrawal, you must inform CONFSPORT S.R.L., with registered office in -36056- Tezze sul Brenta (VI), of your decision by sending a explicit declaration to the e-mail address email@example.com of your decision to withdraw. Remember to include a copy of the authorization email from returned in the package, which you will receive from our Customer Service, together with the product and send it to:
CONFSPORT S.R.L., Via Jolanda, 59 -36056- Tezze sul Brenta (VI) -ITALIA-
To respect the withdrawal deadline, it is sufficient to send the request by email before the withdrawal period expires (7 days).
If you withdraw, the payments you have made will be refunded to you (with the exception of the costs deriving from the shipment) without undue delay and in any case no later than 7 days since CONFSPORT S.R.L. receives your decision to withdraw. These refunds will be made using the same means of payment as you used for the initial transaction, unless you request a refund on a different means of payment, in which case you will be responsible for any costs additional deriving from the different means of payment chosen by you. The refund may be suspended until receipt of the goods or until such time proof from you that you have returned the goods, if earlier.
If you have received the product, please return it to CONFSPORT S.R.L. without undue delay and, in any case, within 7 days from the day you received the goods. The deadline is met if you send back the goods before the 7-day period has expired. The direct costs for returning the goods will be at your expense.
Return for defect or non-conformity
If you have received an incorrect or damaged product, please contact our Customer Care to activate all the appropriate procedures by sending an email to firstname.lastname@example.org attaching photographic evidence.
Customer Care will send you one confirmation email with instructions for proceeding with the shipment and indications for replacing or refunding the item purchased.